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YOUR SUBSCRIPTION, ON YOUR SCHEDULE
Farmer Protein, Farmer Hydrate and Bone Broth Hot Cocoa, on repeat — with 10% off every order. Skip a delivery, change how often it comes, swap a flavor or update your card, all from your subscription portal in a few clicks.
Every task below has a short walkthrough you can follow along with.
When your routine changes, your delivery should too
Skip a deliveryStill have scoops left? Push one delivery without pausing the plan.Change your date or frequencyGoing through a bag faster than every 30 days? Move to 45, 60 or 90.Add or remove itemsAdd a second flavor, or a bag of something else, to your next delivery.Swap without starting overTrade one flavor for another — same price, same ship date.Update your address or cardMoved, or got a new card? Change it before the next charge.Pause or cancel anytimeStep away whenever you need to. No phone call required.
01 — Skip
Skip a delivery
Still working through last month's bag? Skip one delivery and the next arrives right on schedule. Your 10% subscriber discount and your plan stay exactly as they are.
- Sign in to your subscription portal
- Pick the subscription you want to change
- Choose Skip on the upcoming order
- Confirm — the date shown updates to your following delivery
Heads up: skip before your cutoff date — once an order is processing it can't be skipped. Your cutoff is shown on the order card.
Still of the Skip control on an upcoming order.
02 — Schedule
Change your date or frequency
Two different knobs. Move the next ship date for a one-time shift, or change the frequency to reset the rhythm for every order after this one.
- Open the subscription you want to change
- To shift one delivery, pick a new date under Next order
- To change the rhythm, open More and edit the frequency
- Save — the schedule rebuilds from your new date
Subscriptions run on set intervals — every 30, 45, 60 or 90 days. Pick whichever matches how fast you get through a bag; the 10% subscriber discount is the same on all four.
Still showing the next-order date and the frequency control.
03 — Contents
Add or remove items
Trying a new flavor, or stocking up before you run out? Add it to the next delivery only, or to every delivery going forward.
- Open the subscription and choose Edit products
- Scroll to Add to your next order
- Select Add next to the item you want
- Pick One-time or add it to the recurring order
- To remove, use the minus button on that line and confirm
Still of the "Add to your next order" list.
04 — Swap
Swap without starting over
Swap Creamy Chocolate for Maple Cinnamon, or Farmer Protein for Bone Broth Hot Cocoa. Everything else stays put — your subscriber pricing, your ship date, your place in the schedule.
- Open the subscription you want to change
- Choose Swap next to the item you're replacing
- Search for what you'd like instead
- Confirm — the swap applies from your next order
Still of the Swap control. A flavor swap makes the clearest example.
05 — Your details
Update your address or card
Moved house, or got a new card in the mail? Change it in the portal and it applies to every upcoming order.
- To change where it ships, go to Shipping information and choose Edit
- Enter the new address and save
- To change how you pay, go to Billing and choose Edit
- Select Add new payment method, enter the new card and save
Moving? Update the address before your cutoff date, or the change lands on the order after next rather than your next one.
Still of the shipping and billing panels. Blur the address and card digits.
06 — Pause or cancel
Pause or cancel anytime
Traveling, or just need a break? Pausing keeps your plan and your pricing; cancelling ends it. Either one takes a few clicks — no call, no email.
- Sign in and open the subscription
- Choose More
- Select Pause to hold it, or Cancel to end it
- Confirm — you'll get an email either way
Changed your mind? A cancelled or paused subscription can be started again from the portal — the reactivate walkthrough below shows how. [CONFIRM BEFORE PUBLISH: does the 10% subscriber discount carry over on reactivation?]
Still of the More menu, with Pause and Cancel showing.
Still stuck?
Our team reads every message. Tell us the email on your subscription and what you're trying to change, and we'll sort it out.